In this paper, we attend to put forward an objective appraisal for the FE Express Co on the service quality, and then find the methods and solution to improve it.

• 本文就如何对FE快递公司服务质量进行正确有效的评价进行了探讨，并在此基础上就如何提高服务质量提出了一个解决思路和办法。