The main competition among companies is how to get more customers, how to get more customers and how to make them loyal to your company depends on successfulness of your customer-orientated policy.

• 企业竞争实际上是争夺客户的竞争，企业的一切活动都应围绕客户这个基本点展开的，要真正做到一切以客户为中心，以满意为目标，来提高客户忠诚度。