During the year, 16 470 consumer complaints were received. While representing a drop of 27 per cent from the historic figure of the previous year, the number for 1999 was still the second highest on record.

• 年内接获消费者投诉16470宗，较对上一年的历史高点减少了27%25，但仍然高踞历年记录的第二位。