Bowing to pressure from irate customers at NatWest, its parent, Royal Bank of Scotland, is hiring 6 000 more staff so that people will no longer have to deal with an answering machine.

• 迫于纳特威斯特地区怨声载道的顾客们的压力，总行苏格兰皇家银行正在雇用6000名新职员。 如此一来，顾客便不必再同语音电话打交道了。