Always evaluating service delivered by anticipation, promptness and accuracy of service centre staff in fulfilling guest needs, attentiveness, knowledge and attitude of staff.

• 经常性的对员工进行工作表现评估,其内容包括预知客人需求,对客人的需求反应敏捷并正确处理,熟练的业务知识掌握,积极的工作态度,和充分满足客人需求。