然而，没有满足他们的最低期望可能会产生争端；更肯定的是，这将使员工给其他利益相关者提供高水平的质量和服务的承诺大打折扣。

• However, a failure to meet their minimum expectations may create militancy; more certainly it will curtail the commitment of employees to provide high levels of quality and service to other stakeholders.